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Customer Evaluation Form
Please complete the following evaluation form and you will automatically be entered into our draw to win!
For Fastrek Customers Only.
Help us determine how well we are doing and have you name entered to win an RCA WAVE SYSTEM STEREO CD PLAYER.
Company Name:
Contact:
Address:
Phone #:
City:
Fax #:
Prov./State:
Postal/ZIP:
E-Mail:
Country:
What do you like best about Fastrek Express?
What, if anything, would you change about
Fastrek Express if you could?
Please rate the following questions by clicking beside the appropriate number on a scale of one to five.
Five being the highest and very good performance and one being the lowest and poor performance.
How do we do on the telephone?
Are you pleased with the way we answer calls?
5
4
3
2
1
Do you get put on hold?
5
4
3
2
1
If you are put on hold do you wait long before you get to talk to the person you want?
5
4
3
2
1
Are your inquiries answered immediately and accurately?
5
4
3
2
1
If someone advises you they will get back to you, do they do so quickly?
5
4
3
2
1
How do we do when you need your freight picked up?
The person that first answers the telephone is to take all the pickup information, do they or do they transfer you?
5
4
3
2
1
Does the driver show up between the times you specify for the pickup?
5
4
3
2
1
Is the driver polite and professional?
5
4
3
2
1
Is the driver helpful?
5
4
3
2
1
Do our trucks and trailers appear to be in good condition?
5
4
3
2
1
How do we do when we deliver a shipment?
If you inquire about the status of the delivery are you informed accurately and promptly?
5
4
3
2
1
Is the driver polite and professional?
5
4
3
2
1
Is the driver helpful?
5
4
3
2
1
Do our trucks and trailers appear to be in good condition?
5
4
3
2
1
How do our sales personnel do?
Do they present themselves as professionals?
5
4
3
2
1
Are they polite?
5
4
3
2
1
Do they know the answers to your questions or if they don't, do they get back to you with the information quickly?
5
4
3
2
1
Tariffs?
Are our rates and service times easy to read and understand?
5
4
3
2
1
Do we get back to you with a rate quickly?
5
4
3
2
1
Do we rate your invoices accurately?
5
4
3
2
1
Do you get your invoicing in a timely manner?
5
4
3
2
1
Internet Information?
Do you find it easy to get the information you want on our website?
5
4
3
2
1
If you use our Internet waybill entry, is it easy to enter a shipment?
5
4
3
2
1
Are the reports we offer what you want?
5
4
3
2
1
Do you find the information accurate?
5
4
3
2
1
How do you rate Fastrek overall?
5
4
3
2
1
Please click the "Submit" button below once you have completed the above form.
Head Office: (905) 629-8735
© 2006 Fastrek Express Inc.