Fastrek then expanded into Domestic and International Air Freight Forwarding, followed by International Ocean Container Service. We then expanded Ground Freight Services to include Courier, Expedited, and Regular Ground Services throughout all of Canada and the Continental United States.
In 1995 we established the Fastrek Express Logistics Agent Network in Canada and the United States. As a group of companies we have explored ways of deriving increased benefit from our alliance.
The following year Fastrek improved the information available to its customers by developing its first internet website.
In entering the new century Fastrek complimented it existing services by adding full logistics including: distribution, storage, pick and pack, and inventory control.
Since then we have expanded, increasing the size of our fleet with the addition of all sizes of pickup and deliver units.
Major emphasis has been placed on ease of communication and our shipment status follow up. One call to our office is all it takes to get your shipments on their way.
We see our success as a direct result of making it easier for customers to use our service.
Great emphasis is placed on ease of communication with our customers.
This includes having a responsive customer service department and the most up-to-date technology.
Our vision is to make more information available either directly through our customer service department by telephone, e-mail, or via the Internet with shipments status information and other various information reports.
Our personnel are helpful in solving logistical dilemmas as they occur.
We will strive to see that customer inquiries are not left unanswered and are reponded to as quickly as possible.
We constantsly update our policy and procedures to insure we emphasize improved service and communication.
As we expand into new markets we are committed to continue to offer our customers efficient reliable service to all points on the globe.